Contact Us

Main Contact Information

Mailing Address
Partners Financial Federal Credit Union
P.O. Box 2980
Henrico, VA 23228

Greater Richmond: 804-649-2957
Toll-Free: 800-321-5617

Click here to e-mail* us.
*Please do not include any nonpublic information, such as your account number or SSN, in your email correspondence.

ACTIVATE YOUR CARD & MANAGE YOUR PIN

800-290-7893 (Within U.S.)
206-624-7998 (Outside U.S.)

You will create a custom PIN for your PFFCU debit card at the time of activation. You may change your current PIN at any time.

REPORT LOST OR STOLEN CARDS

800-321-5617 (Mon-Fri 9am-5pm)
888-297-3416 (Within U.S., After 5pm, Weekends & Holidays)
206-389-5200 (Outside U.S., After 5pm, Weekends & Holidays)

REPORT CARD FRAUD

800-237-8990

CARD ASSISTANCE LINE FOR CARD TRANSACTIONS

800-321-5617 (Mon-Fri 9am-5pm)
800-547-2183 (After 5pm, Weekends & Holidays)

Phone Extensions

Member Service – 804-649-2957
Virginia Center Branch: extensions 311, 312
Woodlake Branch: extensions 319, 320, 354
Staples Mill Rd Branch: extensions 345, 347

Loans – 804-649-2957
Virginia Center Branch: extension 310
Woodlake Branch: extension 321
Staples Mill Rd Branch: extension 342
Federal Building Branch: extension 306

FAX Numbers for Branch Locations

VA Center Branch: 804-261-4181
Woodlake Branch: 804-608-8222
Staples Mill Rd Branch: 804-515-5840
Federal Building Branch: 804-649-2962

Severe Weather & Emergency Information

In the event of a severe storm, natural disaster or other emergency that would affect our normal operations, please refer to our website’s homepage or tune to WRIC-8 and WTVR-6 on-air or online for branch closings or delayed openings.

Branch Addresses & Operating Hours

Please visit our Locations page for more information.

ABA Routing Number

Our ABA Routing Number is: 251082424

Phone Pal Remote Phone Access

Have a quick question about your account? Try Phone Pal Audio Response:
Local: 804-225-0178
Toll Free: 800-684-2025.

Using Phone Pal, you can access your account 24 hours a day, seven days a week.

The Phone Pal system allows access to share accounts and loan balances, transfer between share accounts, and the review of transaction history, deposits, checks that have cleared, last ATM posted, and other important account information. Members are also able to customize their PIN number.

When using Phone Pal, you will need your Partners Financial Federal Credit Union account number and your Personal Identification Number (PIN).

How To Use Phone Pal

  • Call 804-225-0178 or 800-684-2025
  • You will need Touch-Tone access
  • When prompted, enter your member number and PIN
  • Listen carefully to menu options

You are leaving the Partners FFCU website and will be linked to an alternate Internet site not operated by the credit union. Partners FFCU is not responsible for the content of the alternate Internet website. Partners FFCU does not represent either the third party or you if the two of you enter into a transaction. Please be aware that privacy and security policies on the website to which you are being taken may differ from those practiced by Partners FFCU.

OKCancel

A $15. Convenience fee will be automatically added to your payment amount. Your maximum total payment amount (including the $15 convenience fee) cannot exceed $800. Payments initiated and approved by 3:00pm will be applied to your loan on the same business day. Payments initiated and approved after 3:00pm, or on a day that the credit union is closed (weekends and holidays), will be applied on the next business day. If you have a PFFCU debit card, please log into home banking to make your loan payment.

Please select OK to confirm and continue to the payment form.

OKCancel

Excludes mortgages and home equity lines of credit. A $25 fee is due at set-up for each loan. Loan must have been open for at least 6 months. Past due accounts do not qualify. One skip-a-pay allowed per calendar year (Jan-Dec).

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